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Position: Other
City and State: Fishers, IN
Job Description: Universal Music Group is currently seeking a Claims Analyst for the Fishers, IN location. Responsibilities • Research customer claims and make decision to determine if UMGD should deny the claim or make a billing adjustments for pricing errors and shipment discrepancies deferring more complex issues to the Regional Credit Manager or Director of Finance. • Prepare paperwork for billing adjustments and once generated follow up with a letter to the customer. • Review mis-shipments and make billing adjustment if necessary. • File claims with trucking company for lost or damaged product. • Travel to accounts when necessary to assist Credit staff with reconciliation packages. • Act as a liaison between junior claims staff and Regional Credit Manager. Give direction to junior staff when necessary. • Assist credit staff with claims reporting, special projects, return reconciliation and trouble shooting. Required Knowledge, Skills, & Abilities • High School Education • Problem Solving Skills • Computer Skills including knowledge of spreadsheet and word processing • Excellent Communication Skill (Verbal and Written) • 3 Years Claims Processing Experience
Salary Range: na
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