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 ...::: Featured Job Details :::...
Position: Other
City and State: Fishers , IN
Job Description: The Customer Service Representative will provide customer service to all accounts, utilizing all policies and procedures as prescribed by management. The Customer Service Representative will assist customers and/or sales with inquiries and concerns regarding deals, shipping (i.e. expedited shipments, future shipments), new orders, invoicing, and returns. Responsibilities: • Provide phone coverage for customer and/or sales calls • Research and respond to customer inquiries received via the Customer Service e-mail • Provide proof of deliveries as requested • Write up Call Sheets for “Customer to Pay Freight” shipments • Write up Call Sheets for customer discrepancies • Charge back the Labels for “Label to Pay Freight” shipments • Research shortage claims • Release and re-direct customer backorders as requested • Expedite shipments as requested • Provide New Release tracking • Provide Daily Customer reports • Provide Weekly workload reports Requirements: • Ability to interact with all levels of personnel in a professional manner and deal with all types of personalities • Excellent communication skills, with a professional and pleasant phone presence • Good verbal and written communication skills • Ability to work in a fast paced environment • Provide outstanding follow-up on all details in a timely manner • Excellent math skills • Ability to develop a thorough knowledge of mainframe sales order processing system • Ability to create and maintain Microsoft Excel spreadsheets • Working knowledge of Microsoft Word • 2-4 years customer service or related experience • High School Education
Salary Range: na
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